Happy and Comfortable Customers of Crystal Heating & Cooling

Making Customers Comfortable Since 1965

Serving our customers in excellence is more than our job - it's our nature.  It's who we are and why, in turn, our customers love our service, year after year.  The standard of excellence we live by has fueled our reputation for being the best choice when it comes to residential and commercial HVAC product and service needs.


Jefferson County Reviews

Larry Posluszny
17:05 24 Apr 18
I have always had a good experience with CH&C from the initial installation of my new Carrier unit and throughout the annual preventive maintenance and checks. My recent inspection performed by Darren H. was very thorough, professional, and personable. Thanks Darren for explaining each step of your process and recommendations for improved performance of our heating/cooling unit. I have committed to use CH&C for future maintenance and welcome Darren to provide our service.
Rich Luebcke
23:03 11 Apr 18
Cary J. was on time. He was thorough, friendly, and explained many functions to me. He cleaned the system and assured all was running well. I would welcome him back anytime. Heather set up my appointment easily. I'm glad this team is working for me!
Erika Leonard
18:49 12 Feb 18
I had a great experience with air duct cleaning services from Crystal Heating & Cooling. The front office staff were very accommodating and answered all of my questions. They also were very upfront about the entire process and everything that was included, unlike other companies I spoke to where everything was an add-on. On the day of the service Joe arrived on time and explained the process to me again, and checked in throughout the day to update me on his progress and share photos of how things were going so far. I would definitely recommend this service to anyone considering getting their air ducts cleaned!
John Stephens
23:55 09 May 18
I have had them service my equipment for over thirty years. I had always been pleased with the work they do. Today's technicians were courteous, prompt, and did the work without wasting any time. I would be happy to have them back next time.
Reba Skabialka
14:12 21 May 18
The staff were wonderful. They worked quickly and were in and out of here in no time. The young man that worked inside the house was very friendly. All in all, this was a great experience and I would highly recommend this company.
mike bowzer
01:59 21 Jun 18
I have been a customer of this company since 1999 when they installed my furnace and air conditioning in my new home. Since that time I have had Furnaces and air conditioners replaced in two houses.This past weekone of my renters notified me that the air conditioner was not working properly so naturally I called Crystal to make the repairs. I was told that the unit needed 2 pounds of refrigerant and I authorized the repairs. $375.00 I was assured that everything was fine. On Saturday my renters called to inform me that the a/c was not working. I called the emergency number for Crystal and informed them of the problem mentioning that the renters were in their 80s and i was concerned for their well being, by Monday i still had hear nothing from Crystal Heating so I called again on Monday morning and was told that they would try to get someone out that day or the next. My next contact from Crystal w as that the unit had a leak and when asked why that was not noted on the first visit the only answer I got was that a new unit was needed. I am extremely unhappy with that service after having been a long time customer. NEVER AGAIN will Crystal get any business or referrals from me.Mike Bowzer
Rowe Cavelli
14:47 27 Jun 18
Cary was fantastic! He took time to show me what was wrong and was quick to replace the part which he had with him. He even took the time to show me things on my Carrier Infinity thermostat that I didn't even know about like the savings of my heat pump! I highly recommend Crystal Heating and Cooling for their promo, courteous service, and especially Cary J!
Greg White
19:51 09 Jul 18
I work 3rd shift and was sleeping during the day (July) so hot outside...I awoke to use the bathroom and noticed my thermostat was reading 82 degrees yikes! I called and they came out within an hour amazing!!! Had the problem fixed and I was back to sleep to make my shift. Thank you guys so much for taking care of us in our time of need..Simply wonderful customer service. A+ 5 Stars 2 Thumbs 🙂 I am so happy I am doing a routine service contract. Again thank you! Greg.
Dave Lyle
21:19 10 Jul 18
Had a Carrier Furnace and Air installed by Chris S. who did an outstanding job at my rental property on 10-July-2018... this is the second time I've used Crystal Heating & Air and highly (I mean STRONGLY) recommend them to perform any and all type of heating and air conditioning work you may need done... They are courteous and have VERY competitive prices around the area... My rental is in North County, and they have no problems traveling north of Crystal City to assist your needs... Thanks CHRIS for your HARD Work today!!...Had (2) NEW Carrier units installed on my house today (8/11/16) and had both Jason and Martin from Crystal Heating & Cooling on site. They did an OUTSTANDING JOB ensuring the installation was done professionally and answered every question to my satisfaction. They laid drop cloths around all areas to eliminate any debris from coming in contact with the flooring, and did an excellent clean-up once the work was completed. They paid attention to the "details" on everything they did!... Great CREW and I would recommend Crystal Heating and Cooling to anyone in the St.Louis area requiring new A/C and/or Furnace installation. House is now COOL with the new high efficiency units running about half as much as my older unit that was replaced. GREAT JOB GUYS!
Elise Bagley
18:13 18 Jul 18
Crystal Heating and cooling have been my go to for my poor dying AC unit for the past five years and I finally took the leap to replace it and my heating system and I was not disappointed. They worked so hard and were so polite and easy to talk to. There were some other problems with the ductwork that I nor they were aware of until they started the work and they explained it perfectly and did a great job repairing it and making sure it was done right. They are the best and I would not recommend anyone else!
Hank Swallow
19:19 04 Sep 18
I couldn’t be happier with the job these boys performed. The installation looks and works awesome! After they finished, Cory went over the whole system with me and explained how to operate it and how to do the maintenance for it. Five stars! Well done!!
Lauren Smith
20:34 04 Sep 18
We have used Crystal Heating and Cooling for 9 years. They do a great job. The technicians are always curtious and prompt. There has been issues with scheduling but they have always made it right. We do the two appointments a year to keep our AC and heater in tip top shape. They have never had issues with my large dog or my very nosey three year old. If you want good people to do great service I recommend giving Crystal a call.
Tony Ferguson
20:23 15 Sep 18
Will was very professional on the phone and in person. He came out on a Saturday and fixed our air conditioner in a timely manner. We appreciated his prompt response to our after-hours phone message and came out when he said he would. He seemed very knowledgeable and was polite and friendly. We definitely recommend him.
Laura Bergee
16:56 21 Sep 18
AC went out on Wednesday (late), thought I had it fixed early on Thursday. Late in day Thursday NOPE I didn't have it fixed! Called - they sent Will Lewis over asap and he had the system on its way to defrosting immediately. Answered all of my questions professionally and assured me he'd get another appointment for us the next morning - which he did, so that the system could be repaired. Thankful for their prompt and professional visit to our home.
Miriam Rouggly
14:19 10 Oct 18
I’ve had Crystal Heating and Cooling check my furnace and AC every 6 months for over 10 years. They do a great job, and the one time I had an issue, they readily fixed it and applied credit to my account.Will was the technician that came to check my furnace for the winter today. He was courteous, friendly, and thorough. He checked everything and kept me in the loop the whole time. Great service!
02:13 03 Oct 18
This is a great company. Will was our technician and he was friendly, knowledgeable, and did a thorough job. Highly recommend.
Pat Smith
23:11 31 Oct 18
Will and Cary performed preventative maintenance service today. They were friendly, professional, polite, explained their findings, installed new filter and started humidifier for the system. They arrived at the time expected, and worked diligently while here. I have been a Crystal Heating and Cooling customer for years because of their customer service and quality techs. Today was no exception!
Don Coplin
21:34 13 Dec 18
I am glad Darren H came out today and found that the humidifier wasn’t draining properly. That wasn’t EVEN part of the "maintenance agreement". five/5 thumbs -up to Crystal Heating for having employees like Darren H working for them.
Sherry Reise
02:10 17 Dec 18
Brad Crady provided us with all the information we needed to make a choice of unit; he was so helpful, knowledgeable and most of all, a great person who was extremely patient with all of our questions.. Cory W and Kyle were the best! They were professional, efficient, tidy, and gave us all the instructions we needed to understand our system. I would highly recommend both the sales and technical team of Crystal. Their product and knowledge made this a wonderful experience. Thank you.
Dan Williams
15:15 18 Dec 18
I had Crystal Heating and Cooling install a second air conditioning unit in my house to take care of just the 2nd floor. From start to finish the entire experience was easy, professional and met my expectations. The estimator was professional, knowledgeable and there was no pressure. The estimate was very fair. A project manager came out later to inspect the house to configure the installation process and tell me about the installation plans. A couple days later the install team came out and I couldn't have been happier with the two guys that installed the system; courteous, professional, and hard working. Couldn't be happier with the entire experience. Overall rating: A+
Heather Visser
16:18 24 Dec 18
Cary was extremely pleasant! he was prompt and knowledgeable! Got our issue handled in a professional and timely manner! Highly recommend them!
Ryan Loeffelman
22:48 24 Jan 19
Awesome Job! Very friendly and knowledgeable. Diagnosed by heater problem very quickly, and answered all of my questions in a way I could understand. 10/10 Would Recommend!
C Massey
21:54 17 Feb 19
Crystal Heating & Cooling in Farmington have always been there for us when we needed them. Everyone is knowledgeable, professional and helpful. We would never use anyone else.
Cindy Greiwe
02:01 06 Mar 19
Darren H is very informative and nice. He kept my budget in mind and advised me on possible upcoming issues. True asset to the company.
Donna Tyler
17:14 12 Mar 19
Darren H. has serviced our heating and cooling system for many years. He has always been right on time, helpful in answering any questions we might have, and very professional in his work, as well as always smiling and friendly. On a scale of 1 to 10, 10 being the highest, for us he is a 10. Thank you.
S Penrod
17:14 21 Mar 19
Will was very professional, clean and did a thorough job. We couldn't have been more pleased with the service. We loved how he explained everything to us.
Laura Montgomery
14:25 22 Mar 19
I have Crystal Heating and Cooling check my HVAC system twice each year. I appreciate that the same tech is assigned my house each time. Darren is always prompt and courteous. He explains any issues that need fixing and helps me proactive in maintaining my system.
Susan Fowler
14:43 22 Mar 19
Cary did a great job, he was friendly and professional. I asked him specifics about our system and he answered all my questions. We have a geothermal system, so I do ask a lot of questions sometimes. 👍
Christopher Brakhage
21:23 28 Mar 19
Tony just left! Great guy! Very professional! Diagnosed quickly and was in and out in 30 minutes. Couldn’t be better in that aspect. Im just shocked in the parts markup. My only complaint. But they are in the same price range as competitors. So you can’t say much! HaOverall a great experience.
Karen Arendes
19:13 04 Apr 19
Darren is always on time. He is courteous and helpful. He knows his business and takes his time getting things right. I have had Darren come to my home for maintenance and repairs and every time he has been truthful, efficient and polite. I definitely would and have recommended Crystal Heating and Cooling to others.
14:16 11 Apr 19
We love using Crystal Heating Cooling. They offer great prices for a yearly maintenance program and call with reminders. Darren H has been here a couple times and is very friendly and knowledgeable. He offers suggestions to help our system to keep it running the best it can - even though it is old and on it's last leg!Crystal is very trustworthy and we will continue to use them and recommend them.
Michelle Bird
19:27 11 Apr 19
Crystal Heating and Cooling is always professional, always arrives in the time frame given and ALWAYS gets the job done. Cary J. is the best! 👍🏻
Renee Whittle
19:49 29 Apr 19
The technician arrived in the time window, and completed the inspection in good time. The annual maintenance contract has been an easy way to be sure my furnace & a/c unit functions properly.
Lori Altnether
18:42 04 May 19
Crystal heating and cooling has always been very professional and knowledgeable. Cary J came out last week to do our spring inspection and was very thorough and friendly. Thanks Cary!
Paul Rhame
18:12 18 May 19
Will was really cordial and professional. He explained things completely and gave his time fully. He was very thorough in ask he did.
Paul Rhame
20:54 18 May 19
Will was really cordial and professional. He explained things completely and gave his time fully. He was very thorough in ask he did.
Cheri O
14:17 22 May 19
Darren came exactly on time for our AC check up and was very polite and provided great service. I highly recommend this company... Thanks Darren H
Todd Shelton
19:58 10 Jul 19
I called Crystal City Heating and Cooling of another company no show and evade my calls. Crystal Heating & Cooling came out the day after I called, diagnosed the issue and resolved it the same day. Very knowledgeable, very nice and reasonably priced as well. They will be my go to company from now on.
TK Chronister
02:24 14 Jul 19
KUDOS to our favorite technician, Darren H, with Crystal Heating and Cooling! He has been working with many people in my family for over 16 years. He's truly an asset to his company. Always knowledgeable and able to diagnose and repair any issue he comes up against. We always know we will get impeccable service with Darren.
David Alcorn
15:30 15 Jul 19
Cary came out in the rain to help us get our a/c running again before our family reunion starting tomorrow. 12 family members will now have a comfortable stay at our home this coming week. We are always pleased with the work Crystal Heating and Cooling does. Very friendly staff. Thank you.
Terrie Davidson
00:52 31 Jul 19
Ronnie S. explained the steps he did to clean and maintain our air conditioning. He did not rush through the process and kindly answered my questions. I would highly recommend him to service your AC.
Mary Hollingsworth
18:49 10 Aug 19
Trent Rickmar has rescued my home's ac/heating unit again. He's always on time, pleasant, timely and extremely knowledgeable about all that relates to heating and cooling. Today he quickly diagnosed our problem and promptly fixed promptly. Today, he took extra time (as he had in January 2019) to thoroughly explain all repairs, possible future problems, and general information about how my unit functions giving me peace of mind. I highly recommend Trent Rickmar of Crystal Heating and Cooling! Thank You Trent
Catherine Bieg
16:04 16 Aug 19
We've used Crystal Heating & Cooling for over 20 years. We have found them to be honest about service that is needed. They communicate very well with us and are on time for service appointments. The few times we have had an immediate need for their service, they have been very responsive (here to do the work or check out the problem within 48 hours). We have had the pleasure of working with Gary, Darren, Ronnie and Will, and all have been excellent technicians! Highly recommend Crystal Heating & Cooling for your HVAC needs.
Next Reviews Write a review

St. Francois County

Lauren Smith
16:23 22 Jan 18
I have been using Crystal Heating and Cooling for around 7 years. They are always friendly and knowledgeable. They call ahead to tell you that they are on their way, this is important because a lot of the time I am at home alone with my son. Carl was great with my son and dog on his last visit. I high recommend them. Also the service contract is worth it!!!
Arlene Pikey
15:16 19 Jan 18
Field Service Representative , Darren H., did a fantastic job of diagnosing and correcting the problem with my furnace. He explained everything and worked very efficiently, then tidied up afterward. My past experience with Crystal Heating and Cooling was also very good. I highly recommend this contractor!
Donna Blue
21:27 06 Nov 17
Crystal Heating and Cooling always does a great job. Darren H is friendly and knowledgeable and does a great job of explaining the problem and presenting options.Cory W and another service person installed a new furnace and heat pump. Both did a great! job. Very polite and went over everything thoroughly before they left.
Quoc Luong
16:02 22 Sep 17
Darren H is always very helpful and courteous! He's been servicing my and my mom's heating and cooling units for years, maybe even more than a decade 🙂 Always give the best advice, answers all my questions, make great recommendations and not to mention leaving our property cleaner than when he started. Crystal H&C is a great company! I always recommend them to friends and neighbors!
Barb Penn
16:09 26 Sep 17
Darren H was very professional and right on time. He found my problem and fixed it very quickly. He was very careful not to make a mess and cleaned up everything as if it was in his own home. He was very friendly and explained very well the problem. Darren is an excellent technician and definitely professional. I would give him a 12 rating out of 10!!
Rachel Harper
20:08 07 Dec 17
This is the second time we’ve had Darren out to the house and he’s the best! Always nice and takes care of what’s going on! We appreciate it!
Kristofor Long
02:44 02 Aug 17
The crew was super friendly and very professional. Cory made sure to explain everything in detail and all my questions were answered. I was guided through the process and it was relatively painless considering it was the replacement of an AC unit. Even from the sales perspective I felt like they were making sure I had the right unit for my needs and at a competitive price. I highly recommend the team at Crystal Heating & Cooling.
Alyssa Linze
16:14 04 Mar 19
Quick and quality service, was very pleased! Also knowledgeable and fairly described the problem straight to the point. Will definitely use for future issues with any of my home's heating and cooling.
earl jones
21:01 21 May 19
Service tech was dressed uniform and polite found the problem and fixed it.
Carlos Arnavat
00:47 28 Jun 19
Best HVAC company west of the Mississippi. Friendly service people. We were so impressed we have then doing our maintenance twice a year. Worth every penny and we save money too. Well done Crystal.
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