Reviews
Happy and Comfortable Customers of Crystal Heating & Cooling

Making Customers Comfortable Since 1965

Serving our customers in excellence is more than our job - it's our nature.  It's who we are and why, in turn, our customers love our service, year after year.  The standard of excellence we live by has fueled our reputation for being the best choice when it comes to residential and commercial HVAC product and service needs.

 

Jefferson County Reviews

Larry Posluszny
17:05 24 Apr 18
I have always had a good experience with CH&C from the initial installation of my new Carrier unit and throughout the annual preventive maintenance and checks. My recent inspection performed by Darren H. was very thorough, professional, and personable. Thanks Darren for explaining each step of your process and recommendations for improved performance of our heating/cooling unit. I have committed to use CH&C for future maintenance and welcome Darren to provide our service.
Rich Luebcke
23:03 11 Apr 18
Cary J. was on time. He was thorough, friendly, and explained many functions to me. He cleaned the system and assured all was running well. I would welcome him back anytime. Heather set up my appointment easily. I'm glad this team is working for me!
Erika Leonard
18:49 12 Feb 18
I had a great experience with air duct cleaning services from Crystal Heating & Cooling. The front office staff were very accommodating and answered all of my questions. They also were very upfront about the entire process and everything that was included, unlike other companies I spoke to where everything was an add-on. On the day of the service Joe arrived on time and explained the process to me again, and checked in throughout the day to update me on his progress and share photos of how things were going so far. I would definitely recommend this service to anyone considering getting their air ducts cleaned!
John Stephens
23:55 09 May 18
I have had them service my equipment for over thirty years. I had always been pleased with the work they do. Today's technicians were courteous, prompt, and did the work without wasting any time. I would be happy to have them back next time.
Reba Skabialka
14:12 21 May 18
The staff were wonderful. They worked quickly and were in and out of here in no time. The young man that worked inside the house was very friendly. All in all, this was a great experience and I would highly recommend this company.
mike bowzer
01:59 21 Jun 18
I have been a customer of this company since 1999 when they installed my furnace and air conditioning in my new home. Since that time I have had Furnaces and air conditioners replaced in two houses.This past weekone of my renters notified me that the air conditioner was not working properly so naturally I called Crystal to make the repairs. I was told that the unit needed 2 pounds of refrigerant and I authorized the repairs. $375.00 I was assured that everything was fine. On Saturday my renters called to inform me that the a/c was not working. I called the emergency number for Crystal and informed them of the problem mentioning that the renters were in their 80s and i was concerned for their well being, by Monday i still had hear nothing from Crystal Heating so I called again on Monday morning and was told that they would try to get someone out that day or the next. My next contact from Crystal w as that the unit had a leak and when asked why that was not noted on the first visit the only answer I got was that a new unit was needed. I am extremely unhappy with that service after having been a long time customer. NEVER AGAIN will Crystal get any business or referrals from me.Mike Bowzer
Rowe Cavelli
14:47 27 Jun 18
Cary was fantastic! He took time to show me what was wrong and was quick to replace the part which he had with him. He even took the time to show me things on my Carrier Infinity thermostat that I didn't even know about like the savings of my heat pump! I highly recommend Crystal Heating and Cooling for their promo, courteous service, and especially Cary J!
Greg White
19:51 09 Jul 18
I work 3rd shift and was sleeping during the day (July) so hot outside...I awoke to use the bathroom and noticed my thermostat was reading 82 degrees yikes! I called and they came out within an hour amazing!!! Had the problem fixed and I was back to sleep to make my shift. Thank you guys so much for taking care of us in our time of need..Simply wonderful customer service. A+ 5 Stars 2 Thumbs 🙂 I am so happy I am doing a routine service contract. Again thank you! Greg.
Dave Lyle
21:19 10 Jul 18
Had a Carrier Furnace and Air installed by Chris S. who did an outstanding job at my rental property on 10-July-2018... this is the second time I've used Crystal Heating & Air and highly (I mean STRONGLY) recommend them to perform any and all type of heating and air conditioning work you may need done... They are courteous and have VERY competitive prices around the area... My rental is in North County, and they have no problems traveling north of Crystal City to assist your needs... Thanks CHRIS for your HARD Work today!!...Had (2) NEW Carrier units installed on my house today (8/11/16) and had both Jason and Martin from Crystal Heating & Cooling on site. They did an OUTSTANDING JOB ensuring the installation was done professionally and answered every question to my satisfaction. They laid drop cloths around all areas to eliminate any debris from coming in contact with the flooring, and did an excellent clean-up once the work was completed. They paid attention to the "details" on everything they did!... Great CREW and I would recommend Crystal Heating and Cooling to anyone in the St.Louis area requiring new A/C and/or Furnace installation. House is now COOL with the new high efficiency units running about half as much as my older unit that was replaced. GREAT JOB GUYS!
Elise Bagley
18:13 18 Jul 18
Crystal Heating and cooling have been my go to for my poor dying AC unit for the past five years and I finally took the leap to replace it and my heating system and I was not disappointed. They worked so hard and were so polite and easy to talk to. There were some other problems with the ductwork that I nor they were aware of until they started the work and they explained it perfectly and did a great job repairing it and making sure it was done right. They are the best and I would not recommend anyone else!
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St. Francois County

Lauren Smith
16:23 22 Jan 18
I have been using Crystal Heating and Cooling for around 7 years. They are always friendly and knowledgeable. They call ahead to tell you that they are on their way, this is important because a lot of the time I am at home alone with my son. Carl was great with my son and dog on his last visit. I high recommend them. Also the service contract is worth it!!!
Arlene Pikey
15:16 19 Jan 18
Field Service Representative , Darren H., did a fantastic job of diagnosing and correcting the problem with my furnace. He explained everything and worked very efficiently, then tidied up afterward. My past experience with Crystal Heating and Cooling was also very good. I highly recommend this contractor!
Donna Blue
21:27 06 Nov 17
Crystal Heating and Cooling always does a great job. Darren H is friendly and knowledgeable and does a great job of explaining the problem and presenting options.Cory W and another service person installed a new furnace and heat pump. Both did a great! job. Very polite and went over everything thoroughly before they left.
Quoc Luong
16:02 22 Sep 17
Darren H is always very helpful and courteous! He's been servicing my and my mom's heating and cooling units for years, maybe even more than a decade 🙂 Always give the best advice, answers all my questions, make great recommendations and not to mention leaving our property cleaner than when he started. Crystal H&C is a great company! I always recommend them to friends and neighbors!
Barb Penn
16:09 26 Sep 17
Darren H was very professional and right on time. He found my problem and fixed it very quickly. He was very careful not to make a mess and cleaned up everything as if it was in his own home. He was very friendly and explained very well the problem. Darren is an excellent technician and definitely professional. I would give him a 12 rating out of 10!!
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